Cookie Policy

How we use cookies to enhance your experience while protecting your privacy

Last updated: November 23, 2024

Understanding Cookies and Similar Technologies

Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences, improving website functionality, and enabling certain features that enhance your interaction with our services.

Consistent with our security-first approach and commitment to user privacy, we use cookies minimally and only for essential website functions and legitimate user experience improvements. We do not use cookies for invasive tracking, behavioral advertising, or data collection beyond what is necessary for our services.

Similar technologies we may use include web beacons, pixel tags, local storage, and session storage, which serve similar purposes to cookies in enhancing website functionality and user experience.

Categories of Cookies We Use

Strictly Necessary Cookies

Purpose: These cookies are essential for the website to function properly and securely. They cannot be disabled without significantly affecting website functionality.

Specific Functions:

  • Session management and user authentication for secure browsing
  • Security tokens to prevent cross-site request forgery (CSRF) attacks
  • Load balancing to ensure optimal website performance and availability
  • Basic website functionality including navigation and access to secure areas
  • Shopping cart functionality for product orders
  • Form submission security and validation

Duration: Session cookies (automatically deleted when you close your browser) and persistent cookies (up to 24 hours for security purposes)

Legal Basis: Legitimate interest for website security and functionality

Functional Cookies

Purpose: These cookies enhance website functionality and remember your preferences to provide a more personalized experience.

Specific Functions:

  • Language and region preferences for localized content
  • Accessibility settings including font size and contrast preferences
  • User interface customizations and display preferences
  • Remember your choices for cookie consent and privacy settings
  • Store preferences for product comparisons and favorites
  • Maintain settings for technical documentation and support resources

Duration: Up to 12 months, with periodic renewal based on user activity

Legal Basis: Legitimate interest for user experience improvement

Performance and Analytics Cookies

Purpose: These cookies help us understand how visitors interact with our website to improve performance, identify issues, and optimize user experience.

Specific Functions:

  • Website performance monitoring including page load times and response speeds
  • Error tracking and debugging information for technical improvements
  • Anonymized website usage patterns and navigation flow analysis
  • Content effectiveness measurement and optimization
  • Technical performance metrics for server optimization
  • User experience research for website improvements
  • Security monitoring and threat detection

Duration: Up to 24 months for trend analysis and long-term optimization

Legal Basis: Legitimate interest for website improvement and security

Communication and Support Cookies

Purpose: These cookies enable and improve our customer support and communication features.

Specific Functions:

  • Live chat functionality and support ticket management
  • Customer support session continuity and context preservation
  • Communication preferences for support channels
  • Support request tracking and follow-up management
  • Technical support tool integration and functionality

Duration: Up to 6 months for ongoing support continuity

Legal Basis: Legitimate interest for customer support and service delivery

Cookies and Technologies We Explicitly Do NOT Use

In line with our privacy-focused approach and commitment to user protection, we explicitly do not use the following types of cookies or tracking technologies:

Advertising and Marketing Cookies

We do not use cookies for targeted advertising, behavioral tracking, or building advertising profiles. We do not participate in ad networks or retargeting campaigns.

Social Media Tracking Cookies

We do not integrate social media tracking cookies, widgets, or plugins that could track users across websites or collect social media data.

Third-Party Analytics Beyond Basic Metrics

We do not use comprehensive third-party analytics services that track users across websites or create detailed behavioral profiles.

Cross-Site Tracking Technologies

We do not participate in cross-site tracking, data sharing networks, or any technologies that track users across multiple websites.

Fingerprinting Technologies

We do not use device fingerprinting, canvas fingerprinting, or other advanced tracking techniques that create unique user identifiers.

Persistent Identifier Cookies

We do not create long-term persistent identifiers or tracking cookies that follow users across sessions or devices.

Managing Your Cookie Preferences and Controls

Browser-Based Cookie Controls

You have full control over cookies through your browser settings. Most modern browsers provide comprehensive cookie management options that allow you to:

  • View all cookies stored by websites you visit
  • Delete existing cookies individually or in bulk
  • Block cookies from specific websites or domains
  • Block all cookies entirely (may significantly affect website functionality)
  • Set preferences for different types of cookies (essential, functional, performance)
  • Receive notifications when websites attempt to set cookies
  • Configure automatic cookie deletion when closing the browser

Browser-Specific Cookie Management Instructions

Google Chrome

Settings → Privacy and Security → Cookies and other site data → See all cookies and site data

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data → Manage Data

Safari (macOS)

Preferences → Privacy → Manage Website Data → Details

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data → See all cookies and site data

Safari (iOS)

Settings → Safari → Advanced → Website Data

Chrome (Android)

Settings → Site settings → Cookies → All cookies and site data

Website-Specific Cookie Preferences

We provide cookie preference controls directly on our website, allowing you to:

  • Accept or decline non-essential cookies
  • Customize preferences for different cookie categories
  • Change your preferences at any time
  • Access detailed information about each cookie type

Impact of Disabling Cookies on Website Functionality

While we respect your choice to disable cookies, doing so may affect your experience on our website. Here's what to expect:

Disabling Essential Cookies

The website may not function correctly, security features may be compromised, and you may experience login issues, form submission problems, and reduced security protections.

Disabling Functional Cookies

Your preferences will not be remembered between visits, requiring you to reset language, accessibility, and other preferences each time you visit the website.

Disabling Performance Cookies

We cannot optimize website performance, identify and fix technical issues effectively, or provide insights for improving user experience and website functionality.

Disabling Communication Cookies

Customer support features may be limited, chat functionality may not work properly, and support session continuity may be affected.

Third-Party Cookies and External Services

We minimize the use of third-party services that set cookies on our website. When we do use external services, we ensure they meet our privacy and security standards:

Payment Processing Services

Our payment processors may set cookies necessary for secure transaction processing. These cookies are essential for payment security and fraud prevention.

Content Delivery Networks (CDN)

We use CDN services to improve website performance and security. These services may set technical cookies for load balancing and performance optimization.

Customer Support Tools

Our customer support platform may use cookies to maintain support session continuity and provide effective assistance.

All third-party services are carefully vetted for privacy compliance and data protection standards. We maintain data processing agreements with all third-party providers to ensure your information is protected.

Cookie Security and Data Protection

We implement comprehensive security measures for all cookies used on our website to protect your information and maintain the integrity of our systems:

  • Secure Transmission: All cookies are transmitted over encrypted HTTPS connections to prevent interception and tampering
  • HttpOnly Flags: Security-sensitive cookies are protected with HttpOnly flags to prevent client-side script access and reduce XSS attack risks
  • SameSite Attributes: Cookies include appropriate SameSite attributes (Strict, Lax, or None) to prevent cross-site request forgery attacks
  • Secure Flags: Cookies containing sensitive information are marked with Secure flags to ensure transmission only over encrypted connections
  • Regular Security Audits: We regularly review and audit our cookie usage for security vulnerabilities and privacy compliance
  • Data Minimization: We store only the minimum information necessary in cookies and avoid sensitive personal data
  • Encryption: Cookie contents are encrypted when they contain sensitive information
  • Expiration Management: Cookies have appropriate expiration times and are automatically deleted when no longer needed

Legal Compliance and Regulatory Framework

Our cookie practices comply with applicable privacy laws and regulations, including:

GDPR Compliance (European Union)

  • Lawful basis for cookie processing (consent, legitimate interest, or necessity)
  • Clear and comprehensive information about cookie usage
  • User control and consent mechanisms for non-essential cookies
  • Right to withdraw consent and modify preferences

ePrivacy Directive Compliance

  • Consent requirements for non-essential cookies
  • Clear information about cookie purposes and duration
  • Opt-out mechanisms and user control options

Iceland Data Protection Act

  • Compliance with national data protection requirements
  • Appropriate safeguards for personal data processing
  • User rights protection and enforcement mechanisms

Updates and Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users of significant changes through website banners or email notifications
  • Provide clear summaries of key changes for easy understanding
  • Maintain previous versions of the policy for reference and transparency
  • Obtain new consent where required by applicable law
  • Provide transition periods for users to adjust their preferences

We encourage you to review this policy periodically to stay informed about our cookie practices and any updates that may affect your privacy preferences.

Contact Information and Privacy Support

If you have questions about our use of cookies, this Cookie Policy, or wish to exercise your privacy rights related to cookies, please contact us:

Privacy Officer Email: privacy@elecsafe.is

General Contact Email: contact@elecsafe.is

Phone: +354 639 5274

Postal Address: Njálsgata 65, 101 Reykjavík, Iceland

We will respond to your inquiry within 30 days as required by applicable law. For urgent cookie or privacy matters, please indicate "URGENT PRIVACY MATTER" in your subject line.

You also have the right to lodge a complaint with the Icelandic Data Protection Authority (Persónuvernd) or your local data protection authority if you believe our cookie practices violate your privacy rights.